8 Nov 2016 – DRIVER RATING SYSTEM LAUNCHED
A few days ago we launched our driver rating system. This involves a text message being sent to the travelling passenger asking how they would rate their experience with the driver. This will allow us to gain valuable feedback on the performance of our drivers since we can invest heavily in training and development but it is essential to followup on how this translates at the coalface with the customer experience. We will use the feedback for coaching and performance management purposes. Travelers not wishing to participate in the feedback program can opt out.
21 Oct 2016 – BOOKED OUT FOR MELBOURNE CUP
We are currently completely booked out for Melbourne Cup. We apologise to any remaining customers requiring transfers on this special day. We always advise you to book well in advance for Melbourne Cup and look forward to assisting you for next years Cup Event. Have a great day on Tuesday November 1st and best of luck with your chosen race horse!
12 Sep 2016 – SYDNEY AIRPORT FEES INCREASE
Sydney Airport has announced that it will be implementing new airport pickup procedures and related fees at the Sydney Domestic Terminals. These changes are effective at 4:30am on 13th September 2016. They will impact pickup at the Domestic Terminals for both the public and transport vehicles. As part of these changes there is a new increased parking fee and a decrease in the segment time for limousines & hire cars. Please see below for details of the fee and timing schedule.
While we recognise that Sydney Airport is introducing these new arrangements in order to improve services, the increased parking fee for hire cars and limousines is substantial nonetheless.
We will be working with our customers and drivers to attempt to minimise the costs. Please take note of the following measures:
1. Our drivers will continue to track and monitor all flight arrivals but now they will only drive into the hire car parking area 5 minutes after flight touchdown.
2. Please assist us further by indicating if you have checked baggage in the Additional Information field when making bookings. In the case of a customer having indicated checked baggage our drivers will drive into the hire car parking area 10 minutes after flight touchdown.
3. Passengers please ensure you turn on your mobile phone immediately on landing and look for your driver’s text message. If you anticipate any delays please advise the driver immediately so that you do not incur unnecessary airport parking fees.
We recently (11Jan16) emailed all clients advising we have implemented a new booking confirmation and reminder system where passengers will receive a text message confirmation and reminder for all bookings. The text messages will be sent as follows:
This new procedure is developed in response to customer requests for booking reminders and we hope it is useful to you. We welcome your feedback on any aspect of this new feature.
29 Oct 2015 – BOOKED OUT FOR MELBOURNE CUP
We are currently completely booked out for Melbourne Cup. We apologise to any remaining customers requiring transfers on this special day. We always advise you to book well in advance for Melbourne Cup and look forward to assisting you for next years Cup Event. Have a great day on November 3rd and best of luck with your chosen race horse!
EDIT FEES ELIMINATED
We have listened to you, we have adjusted our process when it comes to dispatching the work and limiting the downstream effect that booking edits had, and therefore passed on the savings back over to you, the customer. You can now edit bookings as many times as you wish without incurring any extra charges.
Please note that you can edit you Limo Hire bookings up to one hour prior to booking time, after which you will need to call us as it will be too close to your limousine booking time and we would need to intervene for last minute changes.
JULY NEWSLETTER – Issued 2 July 2015
MINIMUM FARE REDUCTION & WINTER PRICE CUT SPECIAL
At Cars on Demand we are always trying to bring better value to our clients. As promised in our June newsletter we now have reduced the minimum fare in the 3 major cities where tolls are an increasing issue:
Sydney – minimum rate will reduce from $75 to $60 (20% down)
Melbourne – minimum rate will reduce from $65 to $50 (23% down)
Brisbane – minimum rate will reduce from $75 to $65 (13% down)
These new rates are effective from July 2nd and from that date tolls in these cities will only be added if and when tolls are used. This means that if a client does not have tolls on their route they will get these further discounts on our already low and fixed costs. This will now be a true tolls user pay system.
The reduced minimum fare has been taken down further than anticipated (almost double) as a winter special which will run through July & August. All existing bookings in the system will also be calculated at the new reduced rates. Please note, reducing the minimum fare effectively reduced all fares as each fare is built on the base rate depending on the kilometres travelled.
We are looking for customer feedback on the new pricing and if it proves popular we will consider keeping the markedly reduced flag fall in place indefinitely. We welcome your feedback and look forward to serving your ground transport needs at these reduced rates.
NEW LOOK HOME PAGE
In the next few days you will see the launch of our new home page. This is part of our ongoing responsiveness to customer feedback. The new home page will enable visitors and members to quickly get an Instant Quote right on our landing page without having to click through to another page.
The technical team have also been working with the Google Maps API and have implemented some changes which will make it much easier to select difficult locations and public Points Of Interest (POIs). This enhanced Google mapping functionality will also benefit the booking form and you will now be able to easily select remote locations and any POIs will show in your booking as they are and will not be converted to the associated address. For example Rod Laver Arena will show as exactly as that, as will Gunners Barracks Mosman. As with everything we welcome your feedback on the new Home page.
COMING SOON – MOBILE APP
In the June newsletter we advised that we will soon be automating dispatch of bookings with the launch of a state-of-art driver mobile application which uses emerging technology as its base framework. Our team of talented engineers and developers have confirmed that they will be able to use this same framework to expedite development of our customer mobile application. This means that very soon we you will be able to manage your Cars on Demand bookings with just a few taps to your mobile phone screen.
The wireframes and blueprints are finalised and development is scheduled to commence later this year. We have been working towards the mobile applications for the past 3 years and are very excited that we finally have a group of technical specialists on board who can make this vision a reality. Please watch this space as we will keep you posted in upcoming newsletters.
JUNE NEWSLETTER – Issued 2 June 2015
CHEAPER RIDES – GOOGLE MAPS ADJUSTED
Have you ever wondered sometimes if your driver is taking you for a ride?
At Cars on Demand you can rest assured that this is never the case? We have integrated Google maps into our systems and the distance determined by Google is the one we use for our pricing. Further, we have now reconfigured our Google mapping software to return the shortest possible route for every booking, and since we only charge per km and there are no other hidden charges involved, this means that your rides with us will now be even cheaper.
Unlike other providers who also charge per minute as well as per km, with Cars on Demand you are getting true value for money. You also have our guarantee that we will never ever adopt the unethical pricing model of “surge pricing”. We see this as price gouging of the worst kind and do not and never will play in that space.
The only time you will get an extra charge for your trip is if you authorise waiting time, request other special extras or book for a special events. In all of these instances the pricing is displayed to you prior to your booking allowing you to make an educated decision and never feel taken advantage of after the fact.
JULY – FURTHER REDUCTIONS
In July, whilst most other operators will be putting up their rates, we will be reducing our flag fall (minimum rate) and adding the cost off tolls separately only where they apply. This ensures ours becomes a true user-pay system, and becomes even fairer to our all clients. Clients who do not use tolls will see even further reduction to their prices in July. Clients who use routes where tolls apply will not see any major changes in pricing.
Tolls have continued to increase in the past few years and have become a significant cost to drivers around Australia. For example:
Whilst these automation efficiencies will be passed on to you as real dollar savings rest assured that you can still count on all of the reasons why you use Cars on Demand in the first place.
Very soon we will be automating the dispatch of the transfers – in other words, the allocation of your bookings to individual drivers. Not only will this increase our capacity to serve our customers but it will importantly remove the late night restriction of being able to book a car. Once dispatch is automated you will be able to book a car at any time of day or night and the system will advise you if a car is available.
One of the other advantages will be that you will be able to book a transfer for Ready Now/ASAP pickups and the system will attempt to allocate a driver. This will be very useful for travellers who are not restricted by time and can find alternative transport methods if a car is not available at the very last minute.
For travellers whose time is extremely valuable we still recommend that you book with as much notice as possible in order to guarantee a car is available exactly when you need it.
We will keep you posted on progress of this important development in upcoming newsletters.
6 February 2015
Video tutorials are now available on the Cars on Demand YouTube channel. Please go to ABOUT Cars on Demand / Video Tutorials (www.carsondemand.com.au/about-cars-on-demand/video-tutorials) to view all details and get access to tutorial links. The tutorials are short and aimed at assisting users manage various functions within the website in the most efficient way.
Your feedback on the tutorials is welcome.
Also, if you have a suggestion for a new tutorial or you can’t find the answers that you are looking for, please do not hesitate to call us on 1300 638 258 during business hours or to email us as firstname.lastname@example.org at any time.
7 January 2015
A very warm welcome back to all our valued customers. We hope you had a joyful and restful Holiday season. We wish you every success in 2015 and look forward to serving your ground transport needs in every way we can.
18 Dec 2014
As year the year-end festivities approach we would like to advise customers that we are still taking bookings for Christmas Day. We have vehicles available across all Australia locations for this day.
Unfortunately we are now fully booked for New Years Eve. Thank you to all our customers who have planned in advance and booked us for NYE festivities. We apologise to any customers who still require ground transport assistance on NYE as we will no longer be able to assist you. We wish you all very safe travels throughout Xmas and New Year – however and whoever you plan to travel with.
2 Dec 2014
We are thrilled to advise we have just re-enabled the Google mapping Points of Interest feature! This will now allow customers to select either a specific street address or a POINT OF INTEREST , such as Hilton Hotel Sydney or Etihad Stadium, for a pickup or destination address. This comes after several weeks of rigorous testing and collaboration with Google to ensure formatted addresses are associated with the POI chosen to allow drivers to easily navigate to the required destination and the routing between pickup and destinations locations is accurate and results in accurate pricing for customers.
It is important to note, that there will continue to be some cases of addresses and points of interest which are not validated or present in the Google mapping data. These are edge cases and should be rare. But if such a case arises and the mapping data simply does not exist customers will be referred back to Cars on Demand for further assistance. Thank you to all our customers for your patience during the past weeks while the POI was switched off. Any questions you have and/or feedback on this any any other aspect of our business would be welcome at email@example.com.
20 Nov 2014
We are very pleased to advise that we have launched a new safety reminder feature that sends an automated alert to drivers one hour prior to booking time. The driver must then click an “I am on my way” button to confirm they are prepared for the booking and most likely already enroute. Any booking which is not “confirmed on the way” by a driver will result in an automated alert back to our 24/7 operations, and we will immediately investigate and allocate a new driver if required.
We successfully pick up 99.9 percent of all transfers but for that one transfer in a thousand that gets missed, due to human error, this new feature will pick that error up in time for appropriate action to be taken and reduce that risk of a missed pickup down to zero.
At Cars on Demand we are always looking at ways to innovate and improve our service delivery to valued customers. We welcome your feedback on this and any other aspect of the business to firstname.lastname@example.org.
Contact us to discuss how we can assist you and your organisation achieve a new level of sophistication in managing your ground transport and its related expenditure.