Last Updated: August 2025

At Cars on Demand Pty Ltd, your privacy and confidentiality are central to how we operate. We only collect information necessary to deliver safe, reliable, and professional chauffeur services and airport transfers, and we treat every piece of information with discretion.

This policy explains what we collect, how we use it, how long we keep it, and the choices you have. It complies with the Privacy Act 1988 (Cth), the Australian Privacy Principles, and recognises international standards such as GDPR.

1. Information We Collect

We may collect the following types of personal information to provide our services:

• Name, contact details (email, phone number, address)
• Account and billing information (company name, payment preferences)
• Trip and booking details (pickup and drop-off locations, dates, routes, vehicle type, driver assigned)
• Identification details if required (e.g., for account verification)
• Preferences and special requirements you share with us (e.g., luggage assistance, vehicle type)

If you use our mobile app, we may also collect:

• Location data (only during an active booking or when the app is open) to coordinate your driver and ensure safety
• Device information (such as browser type, IP address, or cookies) to improve user experience

We do not collect unnecessary or intrusive personal data.

2. How We Use Your Information

We use personal information only to:

• Provide, manage, and improve our chauffeur services and airport transfer bookings
• Confirm and manage reservations, including real-time updates and flight tracking
• Ensure safety, security, and service quality for corporate travel and VIP clients
• Communicate with you regarding bookings, invoices, and service updates
• Send relevant offers or updates (only if you have opted in; you may unsubscribe anytime)
• Meet legal, tax, and regulatory obligations

We will never sell or rent your personal information to third parties.

3. Data Retention

• Trip and invoice records, including those linked to airport transfers, corporate travel, and chauffeur services, are retained for seven years in line with tax and compliance requirements.
• User accounts remain active until you request closure. Upon closure, non-essential data is deleted, while required records are retained for compliance.
• Location data collected via the app is only stored during active trips and securely deleted once no longer needed.

4. Sharing of Information

Your information may be shared only where necessary to deliver our services:

• With our professional chauffeurs (for assigned bookings only)
• With secure payment processors and booking platforms
• With trusted technology providers who support our operations (e.g., hosting, IT support)
• With regulators or authorities if legally required

We take reasonable steps to ensure that any overseas service providers (in Australia, New Zealand, the US, Europe, or elsewhere) comply with privacy obligations.

5. Security

We apply industry-standard security measures to protect your information, including encryption, secure servers, and restricted access. Internal staff and chauffeurs receive confidentiality training to ensure client privacy at all times — including during in-car conversations.

For added protection, all local phone numbers are masked when clients and chauffeurs communicate through our system. This ensures that personal contact details remain private and confidential, which is particularly important for our corporate travellers and VIP airport transfer clients.

6. Your Rights

You have the right to:

• Access the personal information we hold about you
• Correct or update inaccurate information
• Request deletion of personal data (subject to legal retention obligations)
• Opt out of marketing communications at any time

To exercise these rights, contact us at:

• Email: admin@carsondemand.com.au
• Phone: 1300 638 258

7. Direct Marketing

If you have opted in, we may send updates about Cars on Demand chauffeur services, airport transfers, or corporate travel solutions via email, SMS, or phone. You may unsubscribe at any time using the link provided or by contacting us.

8. Complaints

If you believe your privacy has been compromised, contact us immediately:

• Email: admin@carsondemand.com.au
• Phone: 1300 638 258

We will acknowledge complaints within 48 hours and aim to resolve them within five business days. Complex issues may take longer, but we will keep you updated.

9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in laws, technology, or business operations. The most recent version will always be published at www.carsondemand.com.au.

In Summary

• We only collect information we need to provide safe, reliable chauffeur services and airport transfers
• We never sell or rent personal data
• We store your information securely and only for as long as required
• We mask all local phone numbers for added privacy
• You are in control of your information at all times

Cars on Demand is committed to protecting your privacy and ensuring that every journey — both in our vehicles and online — is handled with professionalism, discretion, and trust.

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