What does it mean to hire a chauffeured service in Australia? As a customer what kind of service and value should you expect to be provided to you?

As a corporate and chauffeured service who has been in the industry for over 10 years, we say that every customer should be able to expect and receive consistent reliability and efficiency and high-quality customer service and travel experience at all times. You should also be able to enjoy affordable and transparent pricing, as well as a guarantee that both your driver and vehicle meet the industry’s standard of excellence.  

Unfortunately, for many transport services out there, this is not always the case. You can book a transfer from a premium rideshare, for instance, but have no assurance that the person you are travelling with for the next few miles or so is indeed a professional driver. Or yes, you can be riding a luxurious car, but the cost could be so unpredictably high that you’d soon have to find other alternatives to keep expenses down.  

Just recently, Uber announced the launch of its new service called Uber Premium that will replace its other existing premium rides (i.e. Uber Select, Black, Lux, and SUV). It’s definitely big news for the ride hailing industry as it affects both drivers and customers. However,  we also view this as an opportunity for us to identify and highlight what makes us truly different from rideshare services like Uber.

Let’s discuss a few of the most important things.

Seal of trust

An HC Plate is a “seal of trust,” a symbol which tells a rider that an operator and vehicle meet government safety and compliance standards. While Uber does not require HC, MV or TV plates to drive Uber Premium, Cars on Demand, on the other hand, requires drivers to hold hire car driver qualifications and that all cars have appropriate vehicle registration as set out by the state government where they operate in.

Further, vehicles with commercial plates such as HC plates have access to bus lanes in a few states such as Victoria, Queensland and the Australian Capital Territory, which can lessen travel time, especially during peak hours. (View NSWHCA’s position paper on the impending loss of access to priority lanes in NSW here).

Affordable and transparent pricing

At Cars on Demand, we also pride ourselves on providing every customer an industry-leading service at an affordable price. When compared to other similar premium services, our rates are lower and are preset, so you don’t have to worry about surcharges caused by traffic delays. Moreover, our deep understanding of the local transport industry, as well as our investment in technology, have allowed us to implement pricing that is locally competitive.

Excellent personal customer service since day 1

We are dedicated to providing exceptional travel experience to every customer who rides with us. We understand the needs of business and private users and how important comfort, time, and efficiency is for them. Our custom-built mobile app has options for special requests such as a quiet ride and vehicle type. We also provide additional courtesies such as generous complimentary waiting times and efficient tracking of flight arrival times.

Finally, all our customers are guaranteed to be driven by professional limo drivers who are highly experienced and as committed as we are in providing only the excellent service in the industry – a service where the customers always come first.