I Get This Question a Lot, So I Blogged About It

Do your drivers go inside the terminal?

One of the most common questions we receive from first-time clients booking our luxury airport transfers or airport limo service is: “Do your drivers go inside the terminal?” The answer is yes — and so much more. In this post, we’ll walk you through exactly what’s included in our premium airport transfer service, so you know what to expect every time you travel with us.

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Before You Land

We believe your airport limo service experience should begin before you even step off the plane. That’s why we:

• Monitor all flight times in real-time, with systems directly integrated with FlightAware.
• Notify drivers immediately of any delays, cancellations, or diversions.
• Often inform you of cancellations before your airline does.
• Send you an SMS with your driver’s name and a masked contact number, along with booking confirmation — so you’re fully informed.

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After You Land

Once your plane touches down, we continue delivering a seamless luxury airport transfer experience:

• Meet and Greet: Our drivers enter the terminal 10 minutes after domestic arrivals or 15 minutes after international arrivals.
• You’ll receive a text message from your driver, letting you know they’ve arrived and exactly where they’re waiting.
• Free wait time: 30 minutes for domestic flights and 60 minutes for international flights — starting from the moment your plane lands.
• Need more time? Just ask the driver to delay entry to extend your complimentary wait window.
• All drivers carry digital name boards, and if you can’t locate them, you can call them directly or contact our 24-hour customer support line.

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Concierge-Level Service

Where permitted, our drivers will assist with luggage and escort you smoothly to your waiting vehicle — skipping long taxi or rideshare queues. Once inside our vehicle, you’ll enjoy a quiet, private space — perfect for taking calls, holding Zoom meetings, or simply relaxing in comfort.

Every driver on our team has signed a non-disclosure agreement (NDA), ensuring your privacy and discretion at all times.

Whether you’re a frequent flyer or heading out on a special trip, our luxury airport transfers and airport limo service are designed to deliver more than just a ride — they deliver peace of mind.

We look forward to welcoming you soon.

Get an instant quote and book online here.

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