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Why Us
Private Traveller

CARS ON DEMAND WAS ORIGINALLY CREATED TO SERVE EXECUTIVE TRAVELLERS. OVER THE PAST YEARS OUR PRIVATE CLIENT PORTFOLIO HAS GROWN RAPIDLY AS OUR EXECUTIVE TRAVELLERS HAVE EXTENDED THE SERVICE INTO THEIR PRIVATE LIVES AND SHARED THEIR EXPERIENCES WITH FAMILY AND FRIENDS.

It is a great privilege to serve our growing portfolio of private clients. It is a direct testimony to the efficiency, quality and professionalism with which we deliver ground transport. 

At Cars on Demand we understand the importance of traveller privacy, service reliability and security of loved ones. We have had the great honour of being trusted with transport for young families, elderly parents, disabled travellers and very special overseas guests and with transport at events & special occasions. Every request is treated with great respect and carefully fulfilled. In many instances specific drivers with special skills are assigned to a particular private customer depending on the circumstances and needs. Following is an outline of ground transport services for discerning private clients.

THE EXECUTIVE EXPERIENCE

PROFESSIONAL SERVICES

When you book with Cars on Demand you will have peace of mind knowing that you will consistently be driven in luxury vehicles maintained to the highest standards.

You will be served by professional drivers who are highly experienced & trained. You will receive unparalleled security & confidentiality guarantees back by our 100% quality guarantee. We take what we do very seriously and hold ourselves fully accountable to you for the delivery of the highest service standard in the industry.

AUSTRALIA NATIONWIDE SERVICE

Cars on Demand operates daily in all major Australian cities: Sydney, Melbourne, Brisbane, Cairns, Adelaide, Perth, Hobart, and Launceston. We also have many regional areas covered and in addition, we can organize travel to and from any location within Australia. We are constantly growing our reach in order to serve our customers.

ONE-STOP SHOP

Cars on Demand is your one-stop-shop for all ground transport needs. Whether a car is needed for yourself or a people mover for multiple passengers you can make your booking online within seconds and let the Cars on Demand team secure the best vehicle and rate for you.

EMERGENCY ASSISTANCE

Cars on Demand has a 24/7 emergency assist service which you can access at any time after hours by dialling any of our contact numbers and pressing 1 at the prompt.

HELP DESK

For queries related to using the website or making a booking you can call us directly during office hours (Australia EDT). Outside that time and for any non-urgent support requirements you can email your query/request to admin@carsondemand.com.au and you will receive a response the next working day.

OUR FOCUS IS YOU

INSTANT ON-LINE LIMO BOOKING

The Cars on Demand website has been built using state of art technology that allows you super-fast, real-time access to make bookings from anywhere in the world. You can make a new booking within seconds by taking advantage of user-friendly functions like pre-population of the member details, auto-fill addresses powered by Google maps, return trip and replicate trip options, and location favourites. You can review your booking history at any time to check on planned trips, edit or cancel a trip.

GENEROUS CANCELLATION TIME FRAMES

Cars on Demand has very generous cancellation policies which allow you more flexibility than is generally expected in the hire car industry.

For your understanding, the cancellation policy purely exists to protect the interests of our drivers who make a living one job at a time. Unlike the taxi industry, our drivers cannot easily secure a replacement booking when a customer cancels at the last minute. Last minute cancellations result in drivers losing the ability to earn an income to support their families for that period of time. We are able to attract the best drivers who commit to your booking sometimes weeks in advance because of this cancellation courtesy we provide them. Please refer to our Terms & Conditions for full cancellation policy details.

GUESTS BOOKINGS

You can easily book for family members or visiting guests which you will pay for. You simply login to your profile, select a guest from your favourites list (or enter new guest details) and make the booking. You can include an email address for your guest passengers so we can email the booking confirmation sheet.

EMAIL NOTIFICATIONS

If you need to advise someone else of your travels you can nominate a second (optional) email address to receive a copy of all your travel notifications.

SPEEDY CONFIRMATION

All on-line limo bookings for standard vehicles will be confirmed within 2 hours during office hours (Australia EDT). Currently the average confirmation rate is within 15 min.

E-INVOICES

Once a trip is taken, an invoice will be automatically emailed to you. You can also access a copy of that invoice at any time from your Booking History page. This means you will never have a missing invoice for any Cars on Demand booking.

Pricing & Security

TRANSPARENT & AFFORDABLE PRICING

Cars on Demand offer completely transparent and affordable limousine pricing. Each booking request you make will instantly show the base cost plus any additional costs for extras you have chosen. Other extras that may be incurred in transit are clearly outlined in our Terms and Conditions. Please refer to the Pricing page and our Terms and Conditions for full details on pricing.

SECURE VIRTUAL PAYMENTS

Cars on Demand has partnered with EWAY in order to provide secure virtual payments. EWAY is a multi-award winning and secure payments provider. You will register your credit card directly and securely with EWAY. No one at Cars on Demand will ever see those details. They are registered directly and securely with EWAY and all payments are facilitated automatically via their payment gateway. This means that you will never need to produce your credit cards for payment at the end of a trip. You, your family and your guests just get in and out of our cars without wasting a minute. This will also completely eliminate fraud and errors historically associated with the ground transport expenses category.

FLEXIBLE PAYMENT OPTIONS

If you are an existing executive traveller with a Cars on Demand account, you can register a secondary personal card against your account. When you are booking personal travel you can simply switch the payment method to the personal card. This allows you to efficiently manage all booking from one account with full visibility on all planned travel.

Please note, we ONLY collect data for bookings charged to a registered corporate or company card. We do not collect data for personal travel charged to personal cards.

REAL TIME CHARGES

One of the key benefits of virtual payments, in addition to security, is the timeliness of ground transport charges. Charges will appear on your credit card on the same day that the trip is taken.

This allows you to accurately locate and reconcile all ground transport and eliminates charges appearing on your card weeks or months later, which currently occurs frequently in the transport industry