Picture this: You’re en route to your dream holiday. You’ve packed the essentials, zipped up your suitcase, triple-checked your travel documents — only to realise at check-in that your passport is still doing laps in a rideshare between your home and the airport.

You’re not alone.

According to Uber’s 2025 Lost & Found Index, over 50 Australians left their passports behind in Ubers this year. It’s not just a minor inconvenience — it’s a full-blown holiday crisis. The clock’s ticking, the check-in line is growing, and your passport is somewhere in transit with a stranger you can’t reach directly.

What Else Are Aussies Leaving Behind?

While passports top the list of “high-stress” items left in rideshares, Australians have forgotten just about everything you can imagine:

• 2,273 bags and suitcases — goodbye wardrobe
• 5,485 Android phones and 3,019 iPhones — gone with the swipe
• $1,200 worth of meat raffle winnings — yes, really
• Bottom dentures — an awkward return, we imagine
• Cooked chicken, CPAP machines, a mini Steve Irwin doll, a Kung Fu belt, and even $500 worth of live exotic fish

And let’s not forget the Christmas lights stuffed with $1,500 in cash, a jar of bee pollen, and a portable massage table.

Saturday is the most forgetful day of the week (no surprises there), with 8am, 7am and 2am the peak hours for misplaced possessions.

What Happens When You Lose Something in a Rideshare?

Uber and other rideshare services offer a “lost item” process through the app, but it’s far from foolproof. You have to contact the driver (if they answer), hope they haven’t picked up another job, and arrange a return — often for a fee. If your item is something as time-sensitive as a passport, this process can mean missing your flight entirely.

Why Cars on Demand Is Different

With Cars on Demand, your experience is seamless from start to finish — and that includes what happens after the ride.

We aren’t just another airport transfer service. Our airport limo experience is built on professionalism, accountability, and customer care. Every booking is logged, every driver is trackable, and most importantly, we have direct contact with your chauffeur at all times.

If you leave your passport or laptop in the vehicle, your driver will return it to you — promptly and without fuss. Our support team is available 24/7, and our drivers are trained to sweep the car after every trip to ensure nothing gets left behind.

Why It Matters

When the clock is ticking and your gate is closing, you don’t want to be dealing with a chat bot or an uncontactable driver. You want reliability. You want results. You want a team that treats your airport transfer like it’s the most important trip of your day — because to us, it is.

Travel Smarter. Book With Certainty.

Whether you’re travelling with a suitcase, a surfboard, or your furry companion, Cars on Demand offers:

• Reliable, professional airport limo services
• Real-time driver tracking and contact
• No surge pricing or surprises
• 24/7 customer support
• Peace of mind that your belongings (and your passport) are safe

Don’t risk your holiday with a rideshare gamble.
Book your next airport transfer service or airport limo through Cars on Demand and travel knowing that you — and your belongings — are in the best hands.

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