Bulk Upload the Ship's Passenger List

Short answer: download the bulk booking template from your Cars on Demand dashboard, add one passenger transfer per row from the ship manifest, and upload the whole list at once. Up to 100 transfers per upload, with every line checked before it books.

How it works for a cruise manifest

1. Download the template. In your dashboard, click the arrow beside Book a Trip and choose Download Bulk Booking Template.
2. One passenger transfer per row. Set the cruise terminal as the pick-up point and the airport, hotel or home address as the destination, with the date, time and vehicle.
3. Add flight numbers. For airport legs, put the flight number in the Flight Number column and the pickup tracks the flight automatically.
4. Upload and fix any flagged lines. Choose Upload Bulk Trips for your Clients, fix anything the system flags, and every passenger is confirmed automatically.

Tips for a clean cruise upload

• A return trip is two rows, one each way. Split ships with more than 100 transfers into batches.
• One lead passenger per row. Add other travellers in Notes to Driver and set the number of passengers.
• Street addresses only, with suburb, state and postcode. Put unit or level numbers in Notes to Driver.
• Phone numbers starting with + or 0: type a quote mark first so the spreadsheet keeps the leading digit.
• Crew rosters work the same way. Upload a week of crew movements between ports, airports and hotels from one roster.

See the full guide on our bulk booking upload page.

For Port Agents, Ground Handlers and Shore Teams

Short answer: port agents and ground handlers can run every ship's transport through one Cars on Demand account: passengers, crew and medical transfers, across every port, with one point of contact and consolidated invoicing.

• One account, many ships: book for several cruise lines and vessels from one dashboard, with every booking tracked live.
• Early disembarkation mornings: cars positioned and waiting when passengers clear the terminal, not dispatched after they ask.
• Late changes handled: instant confirmation as late as an hour before the trip, and changes to any individual booking after you upload.
• Consolidated tax invoices for each cruise line or client account, with tolls and parking itemised.
• A real operations team: 24/7 support on 1300 638 258 when a ship is late, a flight is cancelled or plans change at the gangway.

Non-Emergency Medical Transfers for Passengers and Crew

Short answer: we provide discreet, pre-booked chauffeur transfers for passengers and crew who are well enough to travel in a car, between the ship, hospitals, clinics, specialists and the airport. Bookings can be made by the ship's medical centre, the port agent or the cruise line's shore team.

Common medical transfers we run

• Passengers leaving the ship early: from the cruise terminal to a hospital, clinic or hotel when the ship's medical team advises they disembark.
• Crew medical appointments: ship to GP, specialist, dental, imaging or pathology appointments and back, timed around sailing.
• Follow-up and fit-to-fly visits: hotel or hospital to appointments while a passenger or crew member recovers ashore.
• Medical repatriation to the airport: hospital or hotel to the airport for the flight home, flight tracked and met at the terminal on arrival.
• Family members: transfers for travelling companions between the ship, the hospital and their accommodation.

Why cruise lines use us for medical transfers

• Discreet and calm: professional chauffeurs, late-model cars and no ride-share pickup zones.
• Booked by your team, billed to your account: the passenger receives a confirmation with no price shown.
• Tracked end to end: your team and the passenger can follow the car live, and the passenger can message the driver.
• Room for mobility aids: book a Premium SUV or People Mover for a folded wheelchair or walking frame and luggage.
• Available 24/7, including weekends and public holidays, on 1300 638 258.

Please note: Cars on Demand is a chauffeur service, not an ambulance or patient transport service. Passengers who need medical care during the journey, a stretcher or a medical escort should travel by ambulance or an accredited patient transport provider. In an emergency, call 000.

Cruise Partner FAQs

Can we upload a ship's passenger list?

Yes. Download the bulk booking template from your dashboard, add one transfer per row from the manifest and upload it. Up to 100 transfers per upload, and you can upload as many batches as you need.

What happens if there is a mistake in the spreadsheet?

Every row is checked before it books. If a row has an error, you see which booking and what is wrong, so you fix only that line. The rest are unaffected.

Will passengers see the price?

No. Each passenger receives a confirmation at the email address on their row, with no price shown. The person who uploaded the bookings receives one summary email.

Do you track passengers' flights?

Yes. Add the flight number on each airport row and the pickup adjusts automatically if the flight lands early or late. Use the Delay Driver Arrival column to add time for customs or baggage.

Which cruise terminals do you cover?

Sydney's Overseas Passenger Terminal and White Bay, Station Pier in Melbourne, the Brisbane International Cruise Terminal and Portside Wharf, Fremantle Passenger Terminal, the Adelaide Cruise Terminal at Outer Harbor, and the terminals in Darwin and Cairns.

Can individual cruise passengers book directly?

Yes. Passengers can get an instant quote online, book in seconds and receive instant confirmation, even as late as an hour before the trip. See our cruise ship transfers guide.