Flying Emirates First or Business Class? You're entitled to complimentary chauffeur service in Sydney, Melbourne, Brisbane, Perth, and Adelaide.
Emirates Chauffeur Drive is an excellent perk for eligible passengers—but it comes with strict limitations that many Australian travelers don't discover until it's too late. Here's everything you need to know about booking Emirates chauffeur service, plus what to do when it doesn't fit your needs.
Eligibility Requirements
• First Class passengers: Complimentary within 70km of airport
• Business Class passengers: Available in some cities (check your booking)
• Skywards Platinum members: Complimentary when traveling in Economy or Business
• Valid for: Sydney, Melbourne, Brisbane, Perth, Adelaide airports
1. Visit emirates.com and log into your booking
2. Navigate to "Manage Booking" → "Chauffeur Drive"
3. Enter your pickup/dropoff addresses
4. Select pickup time (must be within service windows)
5. Receive confirmation email with driver details
Within Australia: 1300 880 599
International: +61 2 9290 9700
Request Emirates Chauffeur Drive when modifying your booking
Ask your travel agent to add chauffeur service when booking your Emirates flight
When You Can Book
• Minimum advance booking: 24 hours before pickup
• Maximum advance booking: Up to 6 months (when flight is booked)
• Modification deadline: At least 12 hours before scheduled pickup
Our area orientation transport service goes beyond basic transportation – we provide knowledgeable chauffeurs who understand the unique needs of corporate executives during the relocation process, ensuring every tour is informative, comfortable, and strategically valuable for your relocation planning.
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While Emirates Chauffeur Drive is complimentary, it has strict restrictions that frequently don't work for Australian business travelers:
1. Distance Restrictions: The 70km Hard Limit
• Maximum distance: 70km from airport
• Sydney example: Covers CBD, North Shore, Inner West—but NOT Blue Mountains, Central Coast, or outer western suburbs
• Melbourne example: Covers CBD, Docklands, inner suburbs—but NOT Mornington Peninsula, Geelong, or outer east
• Brisbane example: Covers CBD, inner suburbs—but NOT Gold Coast or Sunshine Coast
• What this means: If your home or office is 71km from the airport, you're not eligible—even by 1 kilometer
Common Locations EXCLUDED by Emirates (Over 70km):
Sydney:
• Blue Mountains (Katoomba, Leura, Blackheath) – 90-110km
• Bowral & Southern Highlands – 115km
• Central Coast (Gosford, Terrigal, Avoca Beach) – 85-95km
• Wollongong – 85km
• Richmond & outer Hawkesbury – 75km
• Campbelltown & Macarthur region – 72km
Melbourne:
• Mornington Peninsula (Portsea, Sorrento, Rye) – 95-105km
• Geelong – 75km
• Torquay & Surf Coast – 105km
• Yarra Valley (Healesville, Yarra Glen) – 80km
• Dandenong Ranges (outer areas) – 75km
• Werribee & western suburbs – 73km
Brisbane:
• Gold Coast (Surfers Paradise, Broadbeach, Burleigh) – 90km
• Sunshine Coast (Noosa, Mooloolaba, Caloundra) – 110km
• Byron Bay (NSW) – 170km
• Toowoomba – 125km
Perth:
• Mandurah – 75km
• Rockingham (southern areas) – 72km
• Swan Valley (outer regions) – 75km
Adelaide:
• McLaren Vale – 75km
• Barossa Valley – 85km
• Victor Harbor – 85km
Did you know? Emirates does allow you to pay for trips beyond the 70km limit, but they charge a premium rate per kilometer once you exceed the complimentary distance. Often, booking a fixed-price Cars on Demand transfer for the whole journey is cheaper than paying the Emirates 'excess mileage' fee—plus you get guaranteed premium vehicles and flexible booking.
2. Time Window Restrictions
• Departures: Pickup only during specific morning/afternoon windows (not available for late evening or very early morning flights)
• Arrivals: Must book within 4 hours of landing (not suitable if you have a long meeting after landing before heading home)
• What this means: If your 6:00 AM flight requires 3:30 AM pickup, Emirates won't cover it
3. Route Restrictions
• Direct routes only: Airport ↔ Single destination
• No stops allowed: Can't stop at office before going home, or pick up colleague en route
• No detours: Driver cannot accommodate "quick stops" at shops, pharmacies, etc.
4. Booking Inflexibility
• Cannot modify within 12 hours: If your meeting runs late or flight is delayed significantly, you may lose the booking
• Limited rebooking: Canceling and rebooking may not be possible close to travel date
• No same-day bookings: If you arrive without pre-booking, you're out of luck
5. Vehicle Standards (Variable)
• Emirates contracts local providers—vehicle quality varies significantly
• No guaranteed vehicle type (could be standard sedan, could be older model)
• Driver may not be familiar with corporate service standards
6. Vehicle Capacity Limitations (The Hidden Problem)
Emirates typically provides standard sedans (BMW 5 Series or Mercedes E-Class equivalent). Here's the problem most families and business travelers don't anticipate:
Standard Emirates Vehicle Capacity:
• Passengers: 3-4 maximum
• Large suitcases: 2-3 maximum
• Carry-on bags: Limited additional space
The Trap: If you're a family of 4 traveling with 4 large check-in suitcases + 4 carry-ons (common for long-haul Emirates flights, especially returning from overseas holidays), they won't all fit in a standard sedan.
What happens: You either:
• Leave luggage behind (not practical)
• Book a second vehicle at your own expense
• Struggle with unsafe luggage placement
The Cars on Demand Solution: We offer Mercedes V-Class people movers that accommodate:
• Up to 6-7 passengers comfortably
• 6+ large suitcases
• All carry-on luggage
• Golf clubs, strollers, sports equipment
Cost comparison: A Mercedes V-Class with Cars on Demand often costs the same or less than booking two Ubers—and provides guaranteed space, professional service, and premium presentation.
If any of these situations apply to you, Emirates Chauffeur Drive won't work—and you'll need a professional alternative:
Example scenarios:
• Sydney Airport → Blue Mountains (90km)
• Melbourne Airport → Mornington Peninsula (85km)
• Brisbane Airport → Gold Coast (90km)
• Perth Airport → Mandurah (75km)
Solution: Book Cars on Demand for trips beyond Emirates' 70km limit. We operate across all major Australian cities including Sydney, Melbourne, Brisbane, Perth, and Adelaide—with no distance restrictions.
Cost reality: Emirates excess mileage charges (for distances over 70km) are often more expensive than our fixed-price transfers for the entire journey. Plus, you get guaranteed premium vehicles and flexible booking with Cars on Demand.
Example scenarios:
• 5:00 AM pickup for 7:30 AM international flight (too early for Emirates)
• 11:00 PM pickup from airport after late arrival + dinner meeting (too late for Emirates)
• Midnight pickup for red-eye departure (outside service hours)
Solution: Cars on Demand operates 24/7 with guaranteed availability at any hour. Early morning departures, late night arrivals, red-eye flights—we're always available.
Example scenarios:
• Airport → Office (drop off laptop/change clothes) → Home
• Airport → Hotel → Client meeting → Return to hotel
• Pick up colleague from home → Airport together
Solution: Book Cars on Demand for complex itineraries with multiple stops. We accommodate flexible routing without restrictions.
Example scenarios:
• Last-minute business trip booked this morning
• Flight time changed and you need pickup in 18 hours
• Forgot to book chauffeur service when booking flight
Solution: Cars on Demand accepts bookings with as little as 2 hours notice (subject to availability). Most Emirates travelers who miss the 24-hour deadline use our service instead.
Example scenarios:
• Family of 4 with 4 large suitcases + carry-ons (won't fit in standard sedan)
• 3 executives traveling together (need larger vehicle)
• Returning from overseas shopping trip with extra bags
• Golf trip with clubs and luggage
• Family with stroller, car seats, and vacation luggage
Solution: Cars on Demand offers Mercedes V-Class minivans and larger vehicles for group travel and significant luggage. Emirates provides standard sedans only, which frequently can't accommodate realistic luggage loads from long-haul flights.
Pro tip: A Mercedes V-Class with Cars on Demand often costs less than booking two separate Ubers—and you travel together in comfort rather than coordinating two vehicles.
Example scenarios:
• Meeting major client immediately after landing (presentation matters)
• Hosting international guests (want to ensure premium experience)
• CEO/Board member travel (vehicle quality must reflect status)
Solution: Cars on Demand guarantees premium Mercedes or BMW luxury sedans for every booking. Emirates contracts vary by provider and vehicle quality is not guaranteed.
Emirates Chauffeur Drive:
➤ Cost: $0 (if eligible and within 70km)
➤ Excess mileage: Premium per-km rate for trips over 70km (often $3-4+ per km)
➤ But: Strict limitations, potential booking failures, variable quality, capacity restrictions
Cars on Demand:
➤ Cost: $128-210 AUD depending on distance
➤ Fixed pricing: No surprise charges for distance, traffic, or timing
➤ But: Guaranteed availability, flexible timing, premium vehicles, no restrictions, larger vehicles available
The Real Calculation:
Example: Sydney Airport → Blue Mountains (95km)
• Emirates: $0 base + 25km excess @ $3.50/km = ~$88 AUD
• Cars on Demand: $180-210 AUD fixed price
• Difference: $90-120 more for guaranteed service, premium vehicle, flexible booking, no capacity limits
Example: Melbourne Airport → Mornington Peninsula (100km) – Family of 4 with luggage
• Emirates: Sedan won't fit luggage → Need to book 2nd vehicle at own expense
• Total cost: $0 (first 70km) + 30km excess @ $3.50/km ($105) + 2nd vehicle Uber ($210) = ~$315 AUD
• Cars on Demand V-Class: $220-250 AUD fixed price (everyone + all luggage in one vehicle)
• Savings: $65-95 AUD while traveling together in comfort
If Emirates works for your specific trip → Use it (it's complimentary!)
If Emirates doesn't work → Trying to force it to work creates:
• Missed flights (if pickup window doesn't suit)
• Expensive last-minute alternatives (if booking fails)
• Excess mileage charges that exceed professional service costs
• Luggage capacity nightmares requiring multiple vehicles
• Stressful coordination (if you're outside the 70km limit and need backup)
• Professional reputation risk (if vehicle quality is substandard for important arrival)
Cars on Demand – Australia's premium chauffeur service since 1990. When Emirates' 70km limit, time restrictions, or capacity limitations don't fit your travel needs, we're here with guaranteed reliability, premium vehicles, and 24/7 availability.
Emirates complimentary service is excellent—when it works. For everything else, there's Cars on Demand.
Ready to Book Your Transfer?
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At Cars on Demand, we specialize in providing luxury chauffeur services tailored to business professionals, frequent travelers, VIP clients, or even those looking to treat themselves with an elevated travel experience. Whether you need executive transfers, airport limousine services, or corporate chauffeur hire, we offer a seamless and first-class travel experience.
Trust Cars On Demand to deliver a premium service throughout Australia that combines sophistication, convenience, and a dedication to exceeding your expectations.

Cars on Demand is a premium chauffeur service offering private airport transfers, executive transportation, and luxury limousine services across Australia.
Simply book a ride through our website or app, select your preferred vehicle, and enjoy a seamless, professional chauffeur service.
We offer a range of vehicles, including luxury sedans, limousines, and executive cars, ensuring a comfortable and stylish ride.
Yes, we provide 24/7 airport transfers and chauffeur services, ensuring reliable transportation at any time.
Our airport transfer prices vary based on location, vehicle type, and time of day. Use our booking system to get an instant quote.