At Cars on Demand we understand that executive travellers are very busy people.
Your time is precious and efficiency is critical. It is our honour to serve you and we have carefully crafted a service that has your time and needs in mind.
We work closely with Executive Assistants to help make the experience of booking and using ground transport seamless from beginning to end. For those executive travellers who like to manage their own limousine bookings, please jump to any of the sections below to see details on how we can meet your needs.
THE EXECUTIVE EXPERIENCE
When you book with Cars on Demand you will have peace of mind knowing that you will consistently be driven in luxury vehicles maintained to the highest standards.
You will be served by professional limo drivers who are highly experienced & trained. You will receive unparalleled security & confidentiality guarantees back by our 100% quality guarantee. We take what we do very seriously and hold ourselves fully accountable to you for the delivery of the highest service standard in the industry. You will receive additional courtesies such as tracking of flight arrival times with generous complimentary waiting times – which commence as flight touch down at airports (see Terms & Conditions for full details). Other benefits include luggage transfer, late night secure transport, urgent document delivery and lost items delivery (local & interstate).
AUSTRALIA NATIONWIDE SERVICE
Cars on Demand operates daily in all major Australian cities: Sydney, Melbourne, Brisbane, Cairns, Adelaide, Perth, Hobart, and Launceston. We also have many regional areas covered and in addition, we can organize travel to and from any location within Australia. We are constantly growing our reach in order to serve our customers.
Cars on Demand is your one-stop-shop for all ground transport needs. Whether you need a corporate limo or an airport transfer for yourself or a people mover for multiple passengers you can make your booking online within seconds and let the Cars on Demand team secure the best vehicle and rate for you.
Cars on Demand has a 24/7 emergency assist service which you can access at any time after hours by dialling any of our contact numbers and pressing 1 at the prompt.
For queries related to using the website or making a booking you can call us directly during office hours (Australia EDT). Outside that time and for any non-urgent support requirements you can email your query/request to firstname.lastname@example.org and you will receive a response the next working day.
EVENT TRANSPORT COORDINATION
Cars on Demand cater for special corporate events and coordinate the secure and elegant transport of your colleagues and/or guests from your function back to their chosen destinations. This service is very popular around the November and December busy festive season, especially for functions in remote locations. This service is also highly regarded for conferences and high profile events. For large or VIP events, a Cars on Demand coordinator will be physically present at your event location directing ground transport as required.
Our Focus Is You
INSTANT ON-LINE LIMO BOOKING
The Cars on Demand website has been built using state of art technology that allows you super-fast, real-time access to make limo bookings from anywhere in the world. You can make a new booking within seconds by taking advantage of user friendly functions like pre-population of the member details, auto-fill addresses powered by Google maps, return trip and replicate trip options, and location favourites. You can review your booking history at any time to check on planned trips, edit or cancel a trip.
GENEROUS CANCELLATION TIME FRAMES
Cars on Demand has very generous cancellation policies which allow you more flexibility than is generally expected in the hire car industry.
For your understanding, the cancellation policy purely exists to protect the interests of our drivers who make a living one job at a time. Unlike the taxi industry, our drivers cannot easily secure a replacement booking when a customer cancels at the last minute. Last minute cancellations result in drivers losing the ability to earn an income to support their families for that period of time. We are able to attract the best drivers who commit to your booking sometimes weeks in advance because of this cancellation courtesy we provide them. Please refer to our Terms & Conditions for full cancellation policy details.
You can easily book a limo for visiting guests which you will pay for. You simply login to your profile, select a guest from your favourites list (or enter new guest details) and make the booking. You can include an email address for your guest passenger so we can email the booking confirmation sheet. If your guest or overseas executive is a regular traveller or wishes to pay for their travel on their own credit card we recommend they create their own account. Our customer service staff would be delighted to assist you and your guest in any way required to complete the registration process.
If you need to advise someone else of your travels you can nominate a second (optional) email address to receive a copy of all your travel notifications.
All on-line limo bookings for standard vehicles will be confirmed within 2 hours during office hours (Australia EDT). Currently the average confirmation rate is within 15 min.
Once a trip is taken, an invoice will be automatically emailed to you. You can also access a copy of that invoice at any time from your Booking History page. This means you will never have a missing invoice for any Cars on Demand booking.
Corporate Transparency & Governance
BILLABLE EXPENSE CAPTURE
If you are a professional services leader, we can assist you capture client project reference details, such as project numbers, matter numbers, and client numbers. Cars on Demand can work with you to specify the exact text instruction you wish to appear below one of the Reference Fields in the Booking Form in order to instruct your employees on the specific information you want them to capture in that field. For example, the text could read: “All XYZ Law Firm employees please enter your matter number in this field. If this expense is not related to a client project, leave blank.” Cars on Demand can then provide detailed and timely reporting which will allow you to efficiently and accurately on-bill the appropriate expenses to your customers. This will significantly reduce any lost opportunity costs associated with ground transport expenses being submitted after a project is closed. Also, from your client’s perspective you can isolate origin/destination information in the reporting to support your billable expense submission. This type of independent, third party information has proven to greatly reduce client disputes/queries, which can be high in relation to ground transport expense items.
If you are a frequent travellers can quickly accumulate a large number of ground transport related invoices in any given month. When you travel with Cars on Demand, you can print an ATO approved consolidated invoice showing all your booking details for any period you specify. This can be done quickly and easily from your Booking History page with the click of a few buttons and attach it to your expense claim.
REPORTING & ANALYTICS
If you are a senior executive who manages expenses we can provide you with detailed visibility over your ground transport spend. We capture 100% of all data entered into our site and can provide it back to your organisation via data feeds and reports. The data is rich and can be sorted and studied to review and analyse ground transport activities and spend by traveller, department or location. This level of data will give you complete visibility and control over your ground transport spend.
Pricing & Security
TRANSPARENT & AFFORDABLE PRICING
Cars on Demand offer completely transparent and affordable limousine pricing. Each booking request you make will instantly show the base cost plus any additional costs for extras you have chosen. Other extras that may be incurred in transit are clearly outlined in our Terms and Conditions. Please refer to the Pricing page and our Terms and Conditions for full details on pricing.
SECURE VIRTUAL PAYMENTS
Cars on Demand has partnered with EWAY in order to provide secure virtual payments. EWAY is a multi-award winning and secure payments provider. You will register your credit card directly and securely with EWAY. No one at Cars on Demand will ever see those details. They are registered directly and securely with EWAY and all payments are facilitated automatically via their payment gateway. This means that you will never need to produce your credit cards for payment at the end of a transfer. You just get in and out of our cars without wasting a minute. This will also completely eliminate fraud and errors historically associated with the ground transport expenses category. This means you will spend LESS time each month reconciling taxi & hire car charges.
FLEXIBLE PAYMENT OPTIONS
Cars on Demand allows you to register a secondary personal card against your account. When you are booking personal travel you can simply switch the payment method to the personal card. This allows you to efficiently manage all booking from one account with full visibility on all planned travel. Please note, we ONLY collect data for bookings charged to a registered corporate or company card. We do not collect data for personal travel charged to personal cards.
REAL TIME CHARGES
One of the key benefits of virtual payments, in addition to security, is the timeliness of ground transport charges. Charges will appear on your credit card on the same day that the trip is taken. This allows you to accurately locate and reconcile all ground transport and eliminates charges appearing on your card weeks or months later, which currently occurs frequently in the transport industry.